How do I activate my MyGift account?
When you receive your gift credit, follow the activation link in the email and create your account. Use the same email address that received the gift credit.
Where can I check my balance?
Sign in to your MyGift account and check your balance in your personal area.
Can I use my balance in several purchases?
Yes. As long as your balance is available and your gift card is valid, you can usually use it across several purchases.
How do I choose a gift card?
Go to your MyGift area and open the gift card catalogue. Browse partner brands, check available amounts and select the card that suits you. Once ordered, the amount is taken from your available gift credit.
Where can I use my gift card?
You can use your benefits with MyGift partner stores, in-store or online depending on each brand’s conditions.
What if my purchase exceeds the available amount?
You can pay the difference with another payment method accepted by the merchant (bank card).
Until when can I use my gift card?
Each gift card has an expiry date. Check the date in the reception email and in your MyGift area, and use your balance before it expires.
Can I combine several gift credits to buy a gift card?
Yes. If you have several gift credits on your MyGift account, you can use them together to buy one or more gift cards, within your available balance. The amount is deducted from your wallet at checkout.
I lost my gift card. What should I do?
Sign in to your MyGift area and contact support quickly to learn about blocking and replacement steps.
My gift card or code does not work. What should I do?
Check that your card is activated, valid and has enough balance. If the issue persists, contact MyGift support.